Wednesday, October 28, 2009

Reservation

Reservation is termed as a request for room or accomodation in a hotel by a guest for a different period of time by various modes of payment. Reservation is one of the main sections within front office department which is responsible for room reservations made by the guest from different sources through different procedures. This is why it is known as nerve center of the front office department. It is responsible for receiving and processing of all the room reservations. Front office agent must understand and have knowledge of different services and tariff structures of the hotel to know the reservation system in details, so that they can solve customer queries.
It is important in the following ways:
1. It helps in the sale of accomodation or rooms.
2. It provides information about hotel to the guests.
3. It acts as a permanent record of all guests in the hotel.
4. It ensures the occupancy level in the hotel.
5. It helps in earning better room revenue and forecasting of rooms.
6. It gives better information system.

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