Wednesday, October 28, 2009

Reception and resistration

Reception and resistration

It can be defined as the process of assigning rooms to the guests at the time of their arrival by filling necessary details about the guests and the rooms contained in a resistration form.
It is done on the arrival of the guest in a hotel. After determining the reservation data, guest may fill up resistration formalities or the receptionist may fill the form for the guest. Guest resistration form is used for resistration of the guests in the hotel, which acts as a source of information about guests and acts as a legal proof for the hotel and guests.
In case of foreigners in the hotel, after filling the resistration form as a record of them in the hotel, a copy of form is sent to the local police and another one copy is sent to foreigner regional resistration office.
Following are the process of guest resistration:
1. Pre-resistration activity
2. Creating the resistration records
3. Assigning the room and rates
4. Establishing the method of payment
5. Issuing the room key
6. Escort guests to the room.

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