Thursday, October 29, 2009

Customers expectations

Customers expectations

The eating habits of people have been changing as a result of economical growth, life style and social changes in the world. These factors have affected the hospitality industry which has grown rapidly over the last dacades.
Why do people go to five star hotel to have their meal? There is not only one answer to this question. There are many factors why customers choose world class hotels for their meal. Following are some of the factors that customers might have in their mind before experiencing a meal in a outlet.
1. World class service and personalized treatment.
2. value for money.
3. Hygiene and sanitation.
4. Hospitable surroundings.
5. Good taste that may not experience at home.
6. Quality of food and service as a whole.
The very interesting thing is that all guests in the world have their different patterns of meal habits, taste and expectations. The role of the service crew is important in identifying the customer's needs and expectations.

0 comments:

Post a Comment

unique visitors