Wednesday, October 28, 2009

Factors affecting reservation

Factors affecting reservation

1. Confirmation: The reservation confirmation means that the hotel verifies a guests room request and personal information by telephoning, faxing, mailing, etc. A written confirmation means that both the parties are interested and confirms agreement. Confirmed reservation may be either guaranted or non-guaranted.
2. Cancellation: It means the process of cancelling the confirmed reservation made by the guest to any hotel because of his/her personal reason or different reason such as bad weather, strikes etc which affects the normal reservation procedures of the hotel. It also brings loss of hotel business.
Hotels usually charge for cancellation within a particular period. This may differ from hotel to hotel.
3. Over booking: Over booking refers to accepting more reservations or booking of rooms than it is available. It is practiced by most of the hotels for making high occupancy in general.
4. Walk-in: It refers to a guest who arrives at a hotel without a pre-reservation of rooms. These guests are also called chance guests.
5. Over and under stay guest: The guest who stays in the hotel beyond the scheduled departure date is called over stay guest and the guest who leaves the hotel before the scheduled departure date is called under stay guest.

2 comments:

Unknown said...

Out of order(OOO):A room that is not available for sale due to repair,maintenance,refurnishing,renovation,etc.

Unknown said...

#No_Show
A guest who does not arrive to pick up the reservation and for which no formal cancellation has been received by the hotel is termed as no show.
#Force_Majeure
It refers to act of men, nature, government and regulators or impersonal events, which are outside the control of both parties.

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