Thursday, October 29, 2009

Food and Beverage

Food and Beverage

Food and beverage service department is one of the main service oriented division of the hotel. It providses the service of ready food items, beverages in a hospitable way to the customers as per their demands.
It is also the image building department after front office department because the work of design of menus, pricing, portion control, wastage control and staff training lies within it.
Food and beverage service department comprises of two mwin operational areas:
1. Service of beverage
2. dining services
The personnel working in this department must be professionally qualified for service and hospitality. The role of this department is service oriented so the staf need to be very close to the customers and need to be well groomed, smart and hygienic. Service staff plays a significant role in promoting positive influence to the guests by professional and world class service in hospitable manner. Service industry is focusing on the concept of guest delight which is the improved expression of guest satisfaction. We need to make them more satisfied to promote our business. Today's customers visit many corners of the world so they can be a medium of publicity for the hotel business.

0 comments:

Post a Comment

unique visitors