tag:blogger.com,1999:blog-44000249787844190592024-03-14T08:55:43.430-07:00Hotel ManagementThakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-4400024978784419059.post-6204921133122751072009-11-28T19:48:00.000-08:002009-11-28T20:01:33.686-08:00Group Reservation<div align="justify">In a hotel, a group must comprise of at least 15 paying guests. Group reservation can involve a variety of contacts such as meeting planners, convention and visitor's bureaus, tour operators and travel agents. Group reservation typically involves intermediary agents and requires special care. In an agreement of the group reservation, the discount is given to group sales representative e.g. tour operator, travel agents, group leader, etc. who sale the total tour packsge to clients. The tour package may include airfare, accomodation, food, sight seeing, etc. The amount of discount depends upon the volume of geoups sent and freqency of visitors by sales representative.</div><div align="justify"> </div><div align="justify">The proposed stay of the group must be determined in advance. The group sales representative tentatively blocks the estimated numbers of rooms for the duration intended. A group rate is negotiated between the group and the hotel. To obtain this rate, the group must agree to purchase a certain number of rooms. An advance deposit may be required to guarantee the accomodation.</div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com3tag:blogger.com,1999:blog-4400024978784419059.post-39691733041132307842009-11-16T02:17:00.000-08:002009-11-16T02:33:19.528-08:00Basic Hygiene<div style="text-align: justify; font-family: arial;">Hygiene is the study of health and the prevention against disease because there is a proverb that prevention is better than cure. If good hygiene is not maintained, there is a risk of food poisoning that means there is an effect of bacteria in the food. So, hygiene is the science of maintaining good health.<br />Types of hygiene:<br /></div><ol style="text-align: justify; font-family: arial;"><li>Personal hygiene: Related to person</li><li>Kitchen hygiene: Related to kitchen</li><li>Food hygiene: Related to food</li></ol><ol style="text-align: justify; font-family: arial;"><li>Personal hygiene: Personal hygiene is the cleanliness of a person. Careful attention should be paid before handling food because germs and bacteria is found in the body and can be transferred to the things with which the body gets in contact.</li><li>Kitchen hygiene: Kitchen hygiene is a very important part of a total hygiene of the kitchen. If any part of the kitchen or kitchen equipments are not cleaned, there is a great risk of food poisoning. So, kitchen must be cleaned with the help of different materials.</li><li>Food hygiene: The basic idea of personal hygiene and the kitchen hygiene is to ensure food hygiene. Without hygienic handling of food, we can not imagine hygienic food. And the hygienic environment is required in which the food is prepared.<br /></li></ol>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com1tag:blogger.com,1999:blog-4400024978784419059.post-49875154890273608552009-11-12T18:43:00.000-08:002009-11-15T23:06:01.630-08:00Housekeeping<div style="text-align: justify; font-family: times new roman;">Hosusekeeping means up keeping of the house, up keep means keeping a clean, comfortable and safe house. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthestic up keep of the property. To make a hotel pleasing to the guests, it is the task of housekeeping to ensure the basic human needs of comfort and security. So, the personal efforts of the department makes in giving the guest the desireable rooms which has a direct bearing on the guest experience and expenditure during their stays.<br /><br />The concept of housekeeping is simplistic but when one considers a house of several hundred rooms and numerous public areas, the task becomes gigantic. It takes a well organized approach and technical understanding to enable housekeeping to cope with the volume of work. The work performed by housekeeping department is critical to the smooth and efficient operation of any hotel. Housekeeping department is also responsible for every aspect of guest rooms to peovide all the required guest supplies and materials according to the guest request during their stay.<br /></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com1tag:blogger.com,1999:blog-4400024978784419059.post-5820783717491978292009-11-12T03:38:00.000-08:002009-11-12T19:05:26.834-08:00Job description of waiter/waitress<div align="justify"><span style="font-family:times new roman;">To take order and serve the food and beverage ordered by the guest and to ensure that proper serve is provided to the guest satisfaction and company standard.</span><br /><span style="font-family:times new roman;"></span><br /><span style="font-family:times new roman;">Duties and responsibilities:</span><br /></div><ol><li><div align="justify"><span style="font-family:times new roman;">Assist the senior waiter in the side station set up and according to his/her order.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">To attend the daily briefing.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Responsible for the receiving, greeting and seating of guests.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Remove dirty plates and dishes from the guest table.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Responsible for taking guest order for food and beverage and serving them.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Making KOT/BOT for food and beverage ordered by the guest.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Bussing and crumbing of the guest table when required.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Wiping of cutlery, glasses, plates for efficient serve and stock.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Attentive to guest needs when ordered or required.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Presenting the guest bill, when asked by the guest.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Keeping proper stock of serve equipments in side station.</span></div></li><li><div align="justify"><span style="font-family:times new roman;">Seeing off the guest and telling them to visit again in future or hope to see you again soon etc.</span></div></li></ol>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com5tag:blogger.com,1999:blog-4400024978784419059.post-15834882035624957072009-11-03T03:08:00.000-08:002009-11-05T21:17:16.190-08:00Reception at Night<div align="justify"><span style="font-family:times new roman;">The night receptionist would perhaps the most important person as the recapituation of all the documents is done at night. He is also responsible for updating all records and information of the front office. The responsibilities under night receptionist are:</span></div><div align="justify"><span style="font-family:times new roman;">1. To check all the reservation correspondence for the night shift and see whether reservation slips has been made and follows upon any special instruction for any of the expected guests.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">2. Bring out correspondence of the guests arriving next day, attend to any follow ups required in connection with the guests day.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">3. Bring out the reservation rack for the next day, commencing at 12 midnight of the night shift.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">4. Check the mails for existing guests group and airlines and send them to their respective rooms and also check the mails for the guests expected in the night shift so that they may be kept aside and handed over at the time of their arrival.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">5. Collect and handover to the dispatch section any forms required to be sent to the foreigners resistration office.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-26649097841651583412009-10-29T21:56:00.000-07:002009-11-05T02:58:36.414-08:00Kitchen safety rules<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSRt5aqzVPLlF2O1VK6bTNVbRCEiT4s78lNjPJcNwZr5HHatL5KQCZeqOfawH0v9K70dcUoknUikUPFM5AXrPWs9DfQL1qoBjyOlUzXKx47k2s9tW_u20tkj7Zhh7btHtIehGcVCQDukbJ/s1600-h/Kitchen+safety+rules.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 240px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSRt5aqzVPLlF2O1VK6bTNVbRCEiT4s78lNjPJcNwZr5HHatL5KQCZeqOfawH0v9K70dcUoknUikUPFM5AXrPWs9DfQL1qoBjyOlUzXKx47k2s9tW_u20tkj7Zhh7btHtIehGcVCQDukbJ/s320/Kitchen+safety+rules.jpg" alt="Kitchen safety rules" id="BLOGGER_PHOTO_ID_5400572134345996978" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">As the kitchen has to deal with the continuous running food order of food, this area is always risky. The jobs become more difficult when the limited manpower have to complete large functions. There may be accident in this condition so safety precaution are important for the kitchen crew. They have to follow following safety rules to avoide accdients. </span></div><ol><li><div align="justify"><span style="font-family:Times New Roman;">Sleeves of coat should be rolled down while working.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">A thick cloth is important for handling hot utensils. </span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">The steam should be turned off before opening steamers.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">Careful attention to be paid when cooking deep frying items.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">The machines used should be in correct running orders before use.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">Gas cylinders should be away from the cooking range.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">Make sure that the kitchen floor are clean, dry and should not have any grease accumulated.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">Knife handles should be grease free and the blade should be sharp.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">Before cleaning, plugs a machines should be extracted out.</span></div></li><li><div align="justify"><span style="font-family:Times New Roman;">Machines should be correctly fitted before use.</span></div></li></ol>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-50040644711210590762009-10-29T21:44:00.000-07:002009-11-05T03:06:56.628-08:00Types of kitchen<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjK3zbACfYz7Tk_j3rRKW_X-_Ldy9_NAvX1eEWRsHwNgCj-AybdRtkBb2CgeyL0pWkA7aw79hlPcrVLjY5kRO_5DVxwhdOIQaVSHf6nIhMd1YfPWCpI8QYHbqH5lQgDVddK7b7mm1yaxH1D/s1600-h/Types+of+kitchen.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer; width: 320px; height: 213px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjK3zbACfYz7Tk_j3rRKW_X-_Ldy9_NAvX1eEWRsHwNgCj-AybdRtkBb2CgeyL0pWkA7aw79hlPcrVLjY5kRO_5DVxwhdOIQaVSHf6nIhMd1YfPWCpI8QYHbqH5lQgDVddK7b7mm1yaxH1D/s320/Types+of+kitchen.jpg" alt="Types of kitchen" id="BLOGGER_PHOTO_ID_5400574297917287314" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">The career of the kitchen personals is interdependent with the type of the kitchen they are working with. The central interest for the costumers are the type of kitchen and type of menu. Types of kitchen depend on :-</span></div><ul><li><div align="justify"><span style="font-family:times new roman;">Customers</span></div></li><li><div align="justify"><span style="font-family:times new roman;">location of the establishment</span></div></li><li><div align="justify"><span style="font-family:times new roman;">size of the establishment </span></div></li><li><div align="justify"><span style="font-family:times new roman;">choice of the men </span></div></li><li><div align="justify"><span style="font-family:times new roman;">type of the volume of the business</span></div></li><li><div align="justify"><span style="font-family:times new roman;">type of service</span></div></li></ul><p align="justify"><span style="font-family:times new roman;">Following are the some types of kitchen in the catering industry.</span></p><ol><li><div align="justify"><span style="font-family:times new roman;">Conventional kitchens </span></div></li><li><div align="justify"><span style="font-family:times new roman;">satelite </span></div></li><li><div align="justify"><span style="font-family:times new roman;">central kitchen </span></div></li><li><div align="justify"><span style="font-family:times new roman;">fast food kitchen </span></div></li><li><div align="justify"><span style="font-family:times new roman;">show kitchen</span></div></li><li><div align="justify"><span style="font-family:times new roman;">experimental kitchen</span></div></li></ol><p align="justify"> </p>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-3641064957377727622009-10-29T21:32:00.000-07:002009-11-05T03:16:26.515-08:00Salesmanship and handling complaints<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_hH7hIZbZ07ACcU2zBSYVNj8nWupb9uQcOSBVbdVy8IDAgPcTWuCfeR-hWhHXWuweTJaHA_ancAsQkC8Y5moI95fvKGoPJq-k2bFnLY7b1WBM1667UgPVPZkDZr9euVYVOgfqvgbup6IV/s1600-h/salesman.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer; width: 320px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi_hH7hIZbZ07ACcU2zBSYVNj8nWupb9uQcOSBVbdVy8IDAgPcTWuCfeR-hWhHXWuweTJaHA_ancAsQkC8Y5moI95fvKGoPJq-k2bFnLY7b1WBM1667UgPVPZkDZr9euVYVOgfqvgbup6IV/s320/salesman.jpg" alt="" id="BLOGGER_PHOTO_ID_5400576362756199890" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">Complaints refers to the dissatisfaction expressed by a customer over the product and services offered to them. There may be complaint in any business but it must be taken seriously for the further improvemrnt in the business.</span></div><div align="justify"><span style="font-family:times new roman;">Every hotel needs a policy for dealing with complaints. From the customer complaints, it is very easy to find the needs of the customers. Positive attitude is essential in dealing with customer complaints. Problems should be viewed as oppertunities for improvement. If the complaints are handled in a better manner, there will be oppertunity of repeated business as we would earn the clients.</span></div><div align="justify"><span style="font-family:times new roman;">Ways of handling complaints are:</span></div><div align="justify"><span style="font-family:times new roman;">1. Listen carefully to the customer complaint with great interest and patience.</span></div><div align="justify"><span style="font-family:times new roman;">2. Do not interrupt.</span></div><div align="justify"><span style="font-family:times new roman;">3. Never be defensive.</span></div><div align="justify"><span style="font-family:times new roman;">4. Define the problem and state your understanding.</span></div><div align="justify"><span style="font-family:times new roman;">5. Promise to take action quickly to solve the problem.</span></div><div align="justify"><span style="font-family:times new roman;">6. Thank to the customer for bringing the matter to attention.</span></div>Salesmanship and handling complaintsThakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-71327175981437323902009-10-29T21:21:00.000-07:002009-11-05T03:20:43.869-08:00Customers expectations<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDO88tnwjy5htx_bH6ikqqBB_BuPYR0s5alqI1RlP3VzY4gM9LICB4gQPO-h1vM6KXaQj1PfJsNJ4x9cwSir1DJ4fH9G_j6bO7cvY1iy_9Fc5tNv_PXX_tCUpKdJ_A_063xsYFq0_x2qUz/s1600-h/Customers+expectations.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer; width: 320px; height: 212px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiDO88tnwjy5htx_bH6ikqqBB_BuPYR0s5alqI1RlP3VzY4gM9LICB4gQPO-h1vM6KXaQj1PfJsNJ4x9cwSir1DJ4fH9G_j6bO7cvY1iy_9Fc5tNv_PXX_tCUpKdJ_A_063xsYFq0_x2qUz/s320/Customers+expectations.jpg" alt="Customers expectations" id="BLOGGER_PHOTO_ID_5400577787985836386" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">The eating habits of people have been changing as a result of economical growth, life style and social changes in the world. These factors have affected the hospitality industry which has grown rapidly over the last dacades.</span></div><div align="justify"><span style="font-family:times new roman;">Why do people go to five star hotel to have their meal? There is not only one answer to this question. There are many factors why customers choose world class hotels for their meal. Following are some of the factors that customers might have in their mind before experiencing a meal in a outlet.</span></div><div align="justify"><span style="font-family:times new roman;">1. World class service and personalized treatment.</span></div><div align="justify"><span style="font-family:times new roman;">2. value for money.</span></div><div align="justify"><span style="font-family:times new roman;">3. Hygiene and sanitation.</span></div><div align="justify"><span style="font-family:times new roman;">4. Hospitable surroundings.</span></div><div align="justify"><span style="font-family:times new roman;">5. Good taste that may not experience at home.</span></div><div align="justify"><span style="font-family:times new roman;">6. Quality of food and service as a whole.</span></div><div align="justify"><span style="font-family:times new roman;">The very interesting thing is that all guests in the world have their different patterns of meal habits, taste and expectations. The role of the service crew is important in identifying the customer's needs and expectations.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-23155813967476118242009-10-29T21:06:00.000-07:002009-11-05T03:24:35.128-08:00Food and Beverage<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIp5MEUw9mz1gM9O0i0Ytc0xwYPsTiccJe32k4Amkzrse-AzYsQc5zyofjFt75HhdPl4eiqnGny64nGKTLPRvPUCx_GoCZrPm269DB6roNRSuKpReiD7vSmCNwZlCxdBU7_w3paFjyKgZR/s1600-h/Food+and+Beverage.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer; width: 320px; height: 251px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgIp5MEUw9mz1gM9O0i0Ytc0xwYPsTiccJe32k4Amkzrse-AzYsQc5zyofjFt75HhdPl4eiqnGny64nGKTLPRvPUCx_GoCZrPm269DB6roNRSuKpReiD7vSmCNwZlCxdBU7_w3paFjyKgZR/s320/Food+and+Beverage.jpg" alt="Food and Beverage" id="BLOGGER_PHOTO_ID_5400578833646010546" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">Food and beverage service department is one of the main service oriented division of the hotel. It providses the service of ready food items, beverages in a hospitable way to the customers as per their demands.</span></div><div align="justify"><span style="font-family:times new roman;">It is also the image building department after front office department because the work of design of menus, pricing, portion control, wastage control and staff training lies within it.</span></div><div align="justify"><span style="font-family:times new roman;">Food and beverage service department comprises of two mwin operational areas:</span></div><div align="justify"><span style="font-family:times new roman;">1. Service of beverage</span></div><div align="justify"><span style="font-family:times new roman;">2. dining services</span></div><div align="justify"><span style="font-family:times new roman;">The personnel working in this department must be professionally qualified for service and hospitality. The role of this department is service oriented so the staf need to be very close to the customers and need to be well groomed, smart and hygienic. Service staff plays a significant role in promoting positive influence to the guests by professional and world class service in hospitable manner. Service industry is focusing on the concept of guest delight which is the improved expression of guest satisfaction. We need to make them more satisfied to promote our business. Today's customers visit many corners of the world so they can be a medium of publicity for the hotel business.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-72173368589557225622009-10-29T00:02:00.000-07:002009-11-05T03:28:49.762-08:00Modes of payment<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiriHpftUHJDYWabx6twN_VNRFIY0CYVfRcqZZRsYn5AqWzBUs7Tl_beJNBuR2htsn4RavQeVM8nJwS3GgBsLLfBtk7uT0NUlvR2m_lF1mAdpGQf3UBOm8-1dCci9TxcxYoHOPk2llIEYso/s1600-h/Modes+of+payment.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer; width: 230px; height: 153px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiriHpftUHJDYWabx6twN_VNRFIY0CYVfRcqZZRsYn5AqWzBUs7Tl_beJNBuR2htsn4RavQeVM8nJwS3GgBsLLfBtk7uT0NUlvR2m_lF1mAdpGQf3UBOm8-1dCci9TxcxYoHOPk2llIEYso/s320/Modes+of+payment.jpg" alt="Modes of payment" id="BLOGGER_PHOTO_ID_5400579942839631954" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">The mode of payment refers to the various methods of payment by which the guest can pay his/her bills in the hotel. Whenever guests check into a hotel, he/she has to make clear about the mode of payment at the time of resistration.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">When the guest check-out of the hotel, they pay the bills by cash or credit card. The different methods of payment of bills are:</span></div><div align="justify"><span style="font-family:times new roman;">1. Cash</span></div><div align="justify"><span style="font-family:times new roman;">2. Credit card</span></div><div align="justify"><span style="font-family:times new roman;">3. Travelers cheque</span></div><div align="justify"><span style="font-family:times new roman;">4. Travel agent/Airlines voucher</span></div><div align="justify"><span style="font-family:times new roman;">5. Company account</span></div><div align="justify"><span style="font-family:times new roman;">1. <strong>Cash</strong>: Cash is simple and instant mode of payment of the services used by the guests. Cash may be in local or foreign currency. The bill is presented by the cashier and the payment is done on hand.</span></div><div align="justify"><span style="font-family:times new roman;">2. <strong>Credit card</strong>: It is a small card issued by the banks to its valueable customers that authorizes the person named on it to charge services to his/her account. There are many kinds of credit cards such as master card, visa card, euro card, american express card etc.</span></div><div align="justify"><span style="font-family:times new roman;">3. <strong>Travelers cheque:</strong> It is a cheque issued by any bank to the travelers in exchange of the cash. It is another form of cash.</span></div><div align="justify"><span style="font-family:times new roman;">4. <strong>Company account</strong>: The related company of a guest may pay the bills in this method.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com5tag:blogger.com,1999:blog-4400024978784419059.post-38519163964893220792009-10-28T23:46:00.000-07:002009-11-05T03:34:14.011-08:00Hotel tariff and basis of charging rooms<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilensz1XbiTaEVl0r92fj05wy-wkOcGisYf4RGuXfTc8RjL0OAW2QLTZ1-oBzpktqiWlHa6CCCXBrjQNpljDQnpm5MCj9fRW8yzr9SKCreVPNmH1zNslHERcTrLIoGQ_wl7o8XXDmwGcQs/s1600-h/Hotel+tariff+and+basis+of+charging+rooms.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 226px; height: 320px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEilensz1XbiTaEVl0r92fj05wy-wkOcGisYf4RGuXfTc8RjL0OAW2QLTZ1-oBzpktqiWlHa6CCCXBrjQNpljDQnpm5MCj9fRW8yzr9SKCreVPNmH1zNslHERcTrLIoGQ_wl7o8XXDmwGcQs/s320/Hotel+tariff+and+basis+of+charging+rooms.jpg" alt="Hotel tariff and basis of charging rooms" id="BLOGGER_PHOTO_ID_5400581300472401474" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">Tariff is the rate or charges offered to the guest by the hotel for the use of different facilities and services during their stay. Commonly, tariff is a charge of rooms and other facilities. Room charge may include meal or breakfast depending upon the plan as per the guest choices. Prices of hotel services are mentioned in a card known as a 'tariff card'. It is the card containing the rates charged by the hotel for accomodation. Rates of meals and other services are also printed in the hotel tariff card.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">Below listed factors are the basis of charging room rates:</span></div><div align="justify"><span style="font-family:times new roman;"><strong>The 24 hours</strong>: In this basis, the room is charged for the stay of 24 hours If a guest arrives at 9:00 am today, the room charge will cover until 9:00 am tomorrow. If the guest leaves few hour earlier, no concession is given.</span></div><div align="justify"><span style="font-family:times new roman;"><strong>The 12:00 noon</strong>: Mostly, 12:00 noon is a particular time of check-in and check-out for all the guests. Hotel day begins at this time.</span></div><div align="justify"><span style="font-family:times new roman;"><strong>The nightly basis</strong>: Here, the charge is fixed, according to the nights spent in the hotel. If a guest stays from 10am the next day, the guest is charged for one night or a day.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com1tag:blogger.com,1999:blog-4400024978784419059.post-2827358680831721132009-10-28T23:33:00.000-07:002009-11-05T03:39:13.628-08:00Reception and resistration<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDrJcxsfZPy1ghBca3NJZO1VWyX25VFcj8_7CTTZx9QQTS2eFmfonCl2BvFeQ81DqvDQ8sGGnJ98KuPAdbF0OcCfYqBtvbH764NxMV6DWXxa9o1j6KtCqpbLh8SoBcGgqXZ62KYj_TdQVR/s1600-h/reception.jpg"><img style="margin: 0pt 0pt 10px 10px; float: right; cursor: pointer; width: 320px; height: 240px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhDrJcxsfZPy1ghBca3NJZO1VWyX25VFcj8_7CTTZx9QQTS2eFmfonCl2BvFeQ81DqvDQ8sGGnJ98KuPAdbF0OcCfYqBtvbH764NxMV6DWXxa9o1j6KtCqpbLh8SoBcGgqXZ62KYj_TdQVR/s320/reception.jpg" alt="Reception and resistration" id="BLOGGER_PHOTO_ID_5400582643387681602" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">It can be defined as the process of assigning rooms to the guests at the time of their arrival by filling necessary details about the guests and the rooms contained in a resistration form.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">It is done on the arrival of the guest in a hotel. After determining the reservation data, guest may fill up resistration formalities or the receptionist may fill the form for the guest. Guest resistration form is used for resistration of the guests in the hotel, which acts as a source of information about guests and acts as a legal proof for the hotel and guests.</span></div><div align="justify"><span style="font-family:times new roman;">In case of foreigners in the hotel, after filling the resistration form as a record of them in the hotel, a copy of form is sent to the local police and another one copy is sent to foreigner regional resistration office.</span></div><div align="justify"><span style="font-family:times new roman;"></span> </div><div align="justify"><span style="font-family:times new roman;">Following are the process of guest resistration:</span></div><div align="justify"><span style="font-family:times new roman;">1. Pre-resistration activity</span></div><div align="justify"><span style="font-family:times new roman;">2. Creating the resistration records</span></div><div align="justify"><span style="font-family:times new roman;">3. Assigning the room and rates</span></div><div align="justify"><span style="font-family:times new roman;">4. Establishing the method of payment</span></div><div align="justify"><span style="font-family:times new roman;">5. Issuing the room key</span></div><div align="justify"><span style="font-family:times new roman;">6. Escort guests to the room.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-78460917574343092192009-10-28T23:15:00.000-07:002009-11-05T03:45:09.774-08:00Factors affecting reservation<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVV68tf_ECg7c48IFax9y_Em9NdaPzS8-JJde3A_3Lo-O4236uOT01grONZqPSZsWYbxiWAtamjOQhORMLWbVsernkstEHeiOK-qTbcIMFfalq_cFHkxmzVfbHju_MGvF_FcB_kjsrLGNq/s1600-h/Factors+affecting+reservation.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 208px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVV68tf_ECg7c48IFax9y_Em9NdaPzS8-JJde3A_3Lo-O4236uOT01grONZqPSZsWYbxiWAtamjOQhORMLWbVsernkstEHeiOK-qTbcIMFfalq_cFHkxmzVfbHju_MGvF_FcB_kjsrLGNq/s320/Factors+affecting+reservation.jpg" alt="Factors affecting reservation" id="BLOGGER_PHOTO_ID_5400584109767335138" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">1. Confirmation: The reservation confirmation means that the hotel verifies a guests room request and personal information by telephoning, faxing, mailing, etc. A written confirmation means that both the parties are interested and confirms agreement. Confirmed reservation may be either guaranted or non-guaranted.</span></div><div align="justify"><span style="font-family:times new roman;">2. Cancellation: It means the process of cancelling the confirmed reservation made by the guest to any hotel because of his/her personal reason or different reason such as bad weather, strikes etc which affects the normal reservation procedures of the hotel. It also brings loss of hotel business.</span></div><div align="justify"><span style="font-family:times new roman;">Hotels usually charge for cancellation within a particular period. This may differ from hotel to hotel.</span></div><div align="justify"><span style="font-family:times new roman;">3. Over booking: Over booking refers to accepting more reservations or booking of rooms than it is available. It is practiced by most of the hotels for making high occupancy in general.</span></div><div align="justify"><span style="font-family:times new roman;">4. Walk-in: It refers to a guest who arrives at a hotel without a pre-reservation of rooms. These guests are also called chance guests.</span></div><div align="justify"><span style="font-family:times new roman;">5. Over and under stay guest: The guest who stays in the hotel beyond the scheduled departure date is called over stay guest and the guest who leaves the hotel before the scheduled departure date is called under stay guest.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com2tag:blogger.com,1999:blog-4400024978784419059.post-60172455882945974102009-10-28T03:15:00.000-07:002009-11-05T03:49:18.591-08:00Modes of reservation<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjpH1tzXFN8o_AbSWb5mkUmWtgAtKyonXu8EmwRTvjGfhqXgaNhI1KEAZuiXMtDDjcQVBkoDpmXjQ3BqtjrrHbLlkqVWjHnJUopczZ_3n52G1nAyMf9-U_byfF1mFdZ4-wClPEdBTeZ7o_t/s1600-h/Modes+of+reservation.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 214px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjpH1tzXFN8o_AbSWb5mkUmWtgAtKyonXu8EmwRTvjGfhqXgaNhI1KEAZuiXMtDDjcQVBkoDpmXjQ3BqtjrrHbLlkqVWjHnJUopczZ_3n52G1nAyMf9-U_byfF1mFdZ4-wClPEdBTeZ7o_t/s320/Modes+of+reservation.jpg" alt="Modes of reservation" id="BLOGGER_PHOTO_ID_5400585191628864306" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">The reservation may come directly from the guests or through different other organisations. The medium through which they reach the hotel are different. Some of the modes of reservation are listed below:</span><br /><span style="font-family:times new roman;">1. Letters</span><br /><span style="font-family:times new roman;">2. Telephone</span><br /><span style="font-family:times new roman;">3. Fax</span><br /><span style="font-family:times new roman;">4. Computer</span><br /><span style="font-family:times new roman;">5. Central reservation system</span><br /><span style="font-family:times new roman;"></span><br /><span style="font-family:times new roman;">1. Letters: The most common method of booking a hotel is letters, which can be sent through post, courier or hand. But this mode of reservation is time consuming.</span><br /><span style="font-family:times new roman;">2. Telephone: Reservation through telephone is more faster way of getting confirmation and are handled directly by the reseevation staff.</span><br /><span style="font-family:times new roman;">3. Fax: Making a written request for reservation and sending it through fax is also the common mode of hotel reservation.</span><br /><span style="font-family:times new roman;">4. Computer: With the advancement in information technology, internet is the common way for the hotel reservations online through their web sites. Even reservations sent on e-mail are accepted.</span><br /><span style="font-family:times new roman;">5. Central reservation system: All hotels have their own CRS system for the hotel reservation.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com1tag:blogger.com,1999:blog-4400024978784419059.post-75577200421373093442009-10-28T03:03:00.000-07:002009-11-05T03:54:19.393-08:00Sources of reservation<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0FHDWIRaHtA2OBsMvAA6QwoQu_NQYNqxgEj_uI0dzpOqNjJnAjnDEAPm76D59apBcrdBlVRQoK8Je7N7L3dwYViZ1XFYTxf5BG341bje3IodKyuEg_yW-qFpln_OgNO0uO6w4VZfx4r0W/s1600-h/Sources+of+reservation.jpg"><img style="margin: 0px auto 10px; display: block; text-align: center; cursor: pointer; width: 320px; height: 213px;" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj0FHDWIRaHtA2OBsMvAA6QwoQu_NQYNqxgEj_uI0dzpOqNjJnAjnDEAPm76D59apBcrdBlVRQoK8Je7N7L3dwYViZ1XFYTxf5BG341bje3IodKyuEg_yW-qFpln_OgNO0uO6w4VZfx4r0W/s320/Sources+of+reservation.jpg" alt="Sources of reservation" id="BLOGGER_PHOTO_ID_5400586481940444178" border="0" /></a><br /><div align="justify"><span style="font-family:times new roman;">Request for room reservation may come from number of sources by a prospective guest. Commonly, the sources of reservation are as follows:</span><br /><span style="font-family:times new roman;">1. Personal approach: If the guests are free individual traveler or chance guests, they may directly give their reservation to the hotel.</span><br /><span style="font-family:times new roman;">2. Travel agent: Travel agent may make reservation for groups at a hotel.</span><br /><span style="font-family:times new roman;">3. Companies: The companies may book rooms or other services for their visitors or clients in a hotel.</span><br /><span style="font-family:times new roman;">4. Airlines: Various Airlines may book a hotel for their regular crews or clients in case of cancellation of onward flights.</span><br /><span style="font-family:times new roman;">5. Embassies: The embassies also provide a large business to a hotel booking for the delegations.</span><br /><span style="font-family:times new roman;">6. NGO/INGO: These organisations also book a hotel directly.</span><br /><span style="font-family:times new roman;">7. Government offices: They can be a good source of income to a hotel as they conduct conference and seminars hosted by the government.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-65717903955500407492009-10-28T02:49:00.000-07:002009-10-28T03:44:21.193-07:00Procedures of handling reservation<div align="justify"><span style="font-family:times new roman;">Front office agent handles room reservation inquired by the guest to the hotel. While handling reservation, he/she should be aware of the information necessary for the reservation formalities. It may be accepted in any mode or source but the procedures will be same for all.</span><br /><span style="font-family:times new roman;">1. Receiving the room request: This section receives a request for reservation of rooms from various sources. He/she must be capable of quickly determining the clients needs and should be ready with reservation form and pen or pencil.</span><br /><span style="font-family:times new roman;">2. Determining room availability: Before reservation of room, he/she should determine availability of rooms for the specified stay requested by the guests. He/she can use forecast board, reservation charts or computer system to determine the availability of rooms.</span><br /><span style="font-family:times new roman;">3. Accept or deny the reservation: If the room is already booked, he/she should suggest the guest for any other alternative hotels.</span><br /><span style="font-family:times new roman;">4. Confirming the reservation: If the guest agreed for the terms and conditions applied to stay at the hotel, then the reservation is confirmed.</span><br /></div><span style="font-family:times new roman;"></span>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-23510866498368350622009-10-28T02:36:00.000-07:002009-10-28T03:44:41.830-07:00Reservation<div align="justify"><span style="font-family:times new roman;">Reservation is termed as a request for room or accomodation in a hotel by a guest for a different period of time by various modes of payment. Reservation is one of the main sections within front office department which is responsible for room reservations made by the guest from different sources through different procedures. This is why it is known as nerve center of the front office department. It is responsible for receiving and processing of all the room reservations. Front office agent must understand and have knowledge of different services and tariff structures of the hotel to know the reservation system in details, so that they can solve customer queries.</span><br /><span style="font-family:times new roman;">It is important in the following ways:</span><br /><span style="font-family:times new roman;">1. It helps in the sale of accomodation or rooms.</span><br /><span style="font-family:times new roman;">2. It provides information about hotel to the guests.</span><br /><span style="font-family:times new roman;">3. It acts as a permanent record of all guests in the hotel.</span><br /><span style="font-family:times new roman;">4. It ensures the occupancy level in the hotel.</span><br /><span style="font-family:times new roman;">5. It helps in earning better room revenue and forecasting of rooms.</span><br /><span style="font-family:times new roman;">6. It gives better information system.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-42439224597916391672009-10-28T02:20:00.000-07:002009-10-28T03:45:57.737-07:00Front office<div align="justify"><span style="font-family:times new roman;">Whenever the guests enter into the hotel, they can see the front office department, which is responsible for booking the hotel rooms through systematic method of reservation. The hotel can get a high peracentage of profit from sales of room. This department plays an important role in image building and business promotion of the hotel because this is the only department, where the guests have first and last point of contact in a hotel.</span><br /><span style="font-family:times new roman;">During the stay of guests in the hotel, front office plays a vital role acting as a continuous source of information to them reserving, receiving resister and assign rooms.</span><br /><span style="font-family:times new roman;">Front office staff must be polite and gentle. He/she should respect all seniors and customers. He/she must maintain personal hygiene and well-groomed personality. He/she should avoid talking loudly in reception and public areas. He/she should have full knowledge of the services being offered in the hotel. He/she must smile and take interest in providing better service. He/she must follow the rules and regulations of the organisation. He/she must try to interact with the customers.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-19598011836647564342009-10-28T02:01:00.000-07:002009-10-28T03:45:42.864-07:00Hotel<div align="justify"><span style="font-family:times new roman;">It is a public place which provides lodging and boarding to the travelers on certain payment. It provides the facilities like food and beverages alongwith accomodation and entertainment facilities.</span><br /><span style="font-family:times new roman;">Classification of hotels: Hotels can not be exactly classified. However, hotels are classified on the basis of services they offer, types of rooms they hold, location and many other factors.</span><br /><span style="font-family:times new roman;">1. Services they offer: Depending on the services they offer, the hotels are classified under different star grading ranges from one to five star hotels. Nowadays, another one category of hotel called seven star hotels are also coming up with more facilities and advance technology. Five star hotels provide the different facilities such as air conditioning, standard rooms, proper decoration, 24 hours hot and cold water, round the clock room service, shopping facilities, restaurants, coffee shop, bars, sport clubs,swimming pool, health club, transportation, postal service, business center etc.</span><br /><span style="font-family:times new roman;">2. Size and number of rooms: There are small hotels, medium hotels, big hotels and large hotels on the basis of size and number of rooms.</span><br /><span style="font-family:times new roman;">3. Location: There are resorts, downtown, motels, transit and suburban hotels on the basis of location.</span><br /><span style="font-family:times new roman;">4. The length of guest stay: There are residential hotels, family hotels and inns on the basis of the length of guest stay.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0tag:blogger.com,1999:blog-4400024978784419059.post-63551629204482496792009-10-28T01:43:00.001-07:002009-10-28T03:45:24.939-07:00Introduction to Hotel Management<div align="justify"><span style="font-family:times new roman;">Hotel Management is related to tourism, hospitality and service industries. Tourism includes lodging operation, transport services, food and beverage operation, retail stores and activities. It is the industry or a vast group of businesses with a goal in common which provides desired services to travelers.</span><br /><span style="font-family:times new roman;">The word 'Hospitality' is to look after guests and making them maximum satisfied. It includes organising, providing services and taking proper care of guests. This industry includes all the companies which provide mental satisfaction to the guests. It consists of lodging and fooding and beverage operations to the travelers. Many hotels provide food and beverage service, recreational services and more.Hospitality industry is directly related to service. All big hotels have swimming pools and they serve roast chicken. The quality of service makes the difference between hotels.</span><br /><span style="font-family:times new roman;">The concept of hospitality industry is not limited within the periphery of hotels and restaurants. It also includes small cottages to star category hotels, restaurants and different other tourism industry. So, all the activities in this industry are controlled by the concept of hotel management.</span></div>Thakur Prasad Lamichhanehttp://www.blogger.com/profile/04180403161354336140noreply@blogger.com0