Wednesday, October 28, 2009

Front office

Whenever the guests enter into the hotel, they can see the front office department, which is responsible for booking the hotel rooms through systematic method of reservation. The hotel can get a high peracentage of profit from sales of room. This department plays an important role in image building and business promotion of the hotel because this is the only department, where the guests have first and last point of contact in a hotel.
During the stay of guests in the hotel, front office plays a vital role acting as a continuous source of information to them reserving, receiving resister and assign rooms.
Front office staff must be polite and gentle. He/she should respect all seniors and customers. He/she must maintain personal hygiene and well-groomed personality. He/she should avoid talking loudly in reception and public areas. He/she should have full knowledge of the services being offered in the hotel. He/she must smile and take interest in providing better service. He/she must follow the rules and regulations of the organisation. He/she must try to interact with the customers.

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